siapwd Privacy Policy

This page describes what we collect when you use siapwd and how we keep that data protected. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or participate in live-dealer games, you entrust us with personal and financial information. We take that responsibility seriously and have built our data practices around protecting your privacy while complying with local regulations.

Our privacy framework applies to all siapwd account holders, whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang. We collect only what we need to operate our platform safely, process your deposits and withdrawals, verify your identity, and respond to your support requests. We do not sell your data to third parties for marketing purposes.

What Data We Collect on siapwd

We collect your email address, phone number, full name, date of birth, and government-issued identity number when you open an account. We also collect proof of address (utility bill, bank statement, or similar) as part of our know-your-customer (KYC) verification. For payment processing, we collect information related to your chosen deposit method—your DANA, e-wallet, mobile banking, local payment, online payment account details, or your bank details for direct transfer to our e-wallet, mobile banking, local payment, or online payment virtual accounts. We do not store your full credit card or e-wallet credentials; payment processors handle that data on our behalf.

We also log your account activity on siapwd—your login history, session duration, game selections, bet history, and withdrawal requests. This information helps us detect fraud, resolve disputes, and improve our platform's performance. Your IP address and device information (browser type, operating system) are recorded for security purposes and to ensure the siapwd platform works smoothly across different devices.

When you contact our support team (especially during high-traffic periods around Liga 1 fixtures or Piala AFF tournaments), we retain your messages, screenshots, and any documents you share. These are kept in secure support logs for at least two years to help resolve complaints and improve our service.

KYC data: Identity and address documents we collect for account verification and regulatory compliance.
Payment data: Bank details and e-wallet identifiers linked to your siapwd account for deposits and withdrawals.
Activity logs: Records of your gameplay, bets, wins, and account changes stored for audit and dispute resolution.

How We Use and Protect Your Data on siapwd

We use your data primarily to operate the siapwd platform, process your financial transactions, and comply with local anti-money-laundering and gaming regulations. We verify your identity to prevent account takeover, fraud, and underage access. We analyze aggregated (non-identifying) usage patterns to improve game performance, fix bugs, and optimize the mobile-app experience for low-bandwidth conditions.

We do not use your personal data for marketing emails or push notifications unless you explicitly consent. You can manage your notification preferences in your siapwd account settings at any time.

Data Storage and International Transfer

Our servers may be located outside your jurisdiction. This means your data may be stored and processed in countries with different privacy laws than Indonesia. By using siapwd, you consent to this international data processing. We encrypt all data in transit and at rest using industry-standard protocols. Access to your data within siapwd is restricted to staff who need it to serve you—for example, our verification team, support agents, and payment processors.

Third-Party Processors

We work with payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking/local payment/online payment/e-wallet transfers), identity-verification services, and cloud infrastructure providers. These processors have contracts requiring them to protect your data and use it only for the purposes we specify. We do not authorize them to market to you or sell your information.

Cookies and tracking: We use essential cookies to keep you logged in to siapwd and to detect suspicious activity. We do not use tracking pixels or third-party cookies for advertising. You can disable non-essential cookies in your browser settings without affecting core siapwd functionality.

Your Rights

You have the right to access, correct, or delete your personal data held by siapwd. To exercise these rights, contact our support team with your account email. We will respond within 14 days. If we cannot immediately delete your data (for example, because we are required by law to retain transaction records for audits during Idul Fitri or Nyepi holiday periods), we will explain why and provide a timeline for deletion.

If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. We are committed to working with regulators to resolve any concerns.

If you choose to close your siapwd account, we retain your data for the minimum time required by law—typically two years for payment and dispute records. After that period, we securely delete or anonymize your information.